Rob Krijgsman, manager of APG's customer care center, can call himself Contact Center Manager of the Year 2018. During an exciting final on October 3rd in which four nominees presented themselves to the public and a seven-person jury, Krijgsman was unanimously chosen as the winner. According to the jury, he is "an inspiration for the sector that knows how to apply innovation in daily practice."
The CCMA Awards - Manager of the Year is an annual event with the aim of putting the best and most progressive customer contact manager in the spotlight. An extensive selection and presentation round preceded the election of Krijgsman. A jury of seven experts selected APG's customer care center from a longlist of 85 nominations. After an intake interview and wuestionnaire, a top 10 was finally reached. These 10 candidates took part in the semifinal, after which the jury announced the 4 finalists. During the final evening, 4 finalists presented themselves to the jury and the 130 customer contact specialists present for the last time.
In his acceptance speech, the winner especially praised his team. "I've said it often lately, but without a good team you are nowhere. I am therefore very proud of the collective performance that we have delivered as a team and how we have gone through in the past period. "