“You truly make a difference for people”

What do our colleagues actually do for your pension? In the video series “Work in Progress”, colleagues share insights about their roles and show how they contribute to a secure future for millions of Dutch citizens.

Ever wondered what happens on the other end of the line when you reach out to APG? In this episode of “Work in Progress”, Patrick Winen, a Contact Specialist at the Customer Contact Center, talks about his work. He explains how he supports participants and how, even under time pressure, there’s room to provide clear information and reassurance.

Curious to learn more? Watch the video and discover what working in the pension sector is all about.